Refund policy

Returns

You can return any unopened, unused item in its original sealed packaging within 30 days of delivery for a full refund. This is longer than the 14-day cancellation period you have under the UK Consumer Contracts Regulations.

For hygiene reasons, we can't accept returns of hair care products once the seal has been broken or the product has been used, unless the item is faulty.

Faulty or damaged items

If your order arrives damaged, leaking or faulty, email us within 30 days at hello@hariri-official.com with your order number and a photo. We'll send a replacement or a full refund, including delivery costs. This does not affect your statutory rights.

How to return

1. Email hello@hariri-official.com with your order number and the items you'd like to return.
2. We'll reply with the return address and instructions.
3. Send the items back with a tracked service. Return postage is paid by you unless the item is faulty.

Refunds

Once we receive and check your return, we'll refund you to your original payment method within 14 days. Original delivery charges are refunded if you return your whole order within the cancellation period.

Gifts

If you received a Hariri gift and would like to return it, contact us and we'll arrange a refund to the original purchaser or store credit for you.